Your Services Your Say - LGBT People's Experiences of Public Services in Scotland

One in six LGBT people say they have experienced poor treatment when accessing a public service in the last three years.

YSYS front cover

Read Your Services Your Say: LGBT people's experiences of public services in Scotland

New polling commissioned by Stonewall Scotland shows that lesbian, gay, bisexual and transgender people continue to face discrimination in almost all walks of life. Published on 24 February, the report Your Services Your Say the research demonstrates that, in spite of huge advances in legal equality, LGBT people in Scotland still expect to face poor treatment from hospitals, police, schools and other local services.

Almost half (48%) of the 1,000 LGBT people surveyed by YouGov expected they would face discrimination from fostering and adoption agencies when applying to become parents.  Sixty-seven per cent of LGBT people think their child would experience bullying in primary school if it were known that they had LGBT parents.

These concerns are reflected across other public services, with more than a third (36%) of LGBT people saying they would not feel confident reporting a hate crime directly to the police and more than one in five (22%) saying they would feel uncomfortable being open about their sexual orientation or gender identity with NHS staff. More than half of LGBT people think they would be discriminated against in a construction and engineering apprenticeship and eighty per cent stated that they have never been consulted about their needs by local public service providers.

Director of Stonewall Scotland Colin Macfarlane said: ‘The historic passage of the Marriage and Civil Partnership (Scotland) Bill means one strand of Stonewall Scotland’s domestic focus – legislative equality- is effectively complete. However, we are acutely aware that this does not mean ‘mission accomplished.’ 

‘This report, the most comprehensive of its kind to be published in Scotland, starkly demonstrates that changing laws doesn’t change attitudes overnight. LGBT taxpayers contribute millions to the cost of Scotland’s public services. They should be able to have confidence that they’ll receive the services they need when accessing hospitals, schools and policing and this report should provide Scotland’s public services with an insight into the needs of LGBT people. It is time that their needs, both as citizens and service-users, were properly met.’

Read the full report here

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