What you can do

Your rights as a consumer

The Equality Act 2010 aims to ensure that providers of goods, facilities and services cannot discriminate on the grounds of sexual orientation or gender identity.

What the regulations cover:

  • Education (schools)
  • Healthcare
  • Restaurants
  • Housing
  • Hotels
  • Campsites
  • Shops
  • Leisure centres

For example:

Schools cannot refuse to take a pupil because they or their parents are gay, lesbian, bisexual or trans. Schools cannot deny LGBT pupils opportunities and facilities that they would offer to other students, for example, the chance to be head girl. There is no exemption for faith schools.However,

GPs cannot refuse a patient because they are LGBT or refuse to offer then treatments that they would offer to other people.

A landlord cannot turn away a tenant or refuse to sell or rent their property to someone because they are LGBT. Councils should act to tackle the homophobic or transphobic abuse of a council tenant, just as they would act to tackle racist abuse.

A hotel or B&B cannot refuse a same-sex couple a double-room because they are gay.