Information for public services on how to effectively monitor your lesbian, gay, bisexual and trans (or transgender) staff and service users
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What you can do


Why monitor?

Under the Scottish public sector specific duties, public authorities are required to monitor their staff by protected characteristics, including sexual orientation and gender identity. Monitoring staff and service users is also a vital source of information about the experience of those using your services, and can identify any gaps in service provision, any areas of poor treatment or where LGBT staff and service users may be under represented or experiencing discrimination.

Unfortunately, The EHRC's report on the performance of public authorities in meeting this duty should that only 47 per cent of public authorities published employee information relating to sexual orientation, and only 22 per cent on gender reassignment.

How to monitor effectively

Effective monitoring should go hand in hand with wider engagement with your staff and service users. To disclose personal information to the organisation, people need to feel confident that their information will be kept confidential and safe, and understand how the data will be used. You may, for example, want to use monitoring as part of wider consultation activities and report back to stakeholders about changes made using the information provided.



Stonewall Scotland has produced guides and resources to support organisations to monitor effectively:

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