What you can do

Discrimination as a consumer

The Equality Act 2010 aims to ensure that providers of goods, facilities and services cannot discriminate on the grounds of sexual orientation or gender identity.

The Equality Act 2010 aims to ensure that providers of goods, facilities and services cannot discriminate on the grounds of sexual orientation or gender identity.

What do the regulations cover?

  • Education (schools)
  • Healthcare
  • Restaurants
  • Housing
  • Hotels
  • Campsites
  • Shops
  • Leisure centres

For example:

Education Schools cannot refuse to take a pupil because they or their parents are gay. Schools cannot deny gay pupils opportunities and facilities that they would offer to heterosexual students, for example, the chance to be head girl. There is no exemption for faith schools.

Healthcare GPs cannot refuse a patient because they are gay or trans, or refuse to offer then treatments that they would offer to other people.

Housing A landlord cannot turn away a tenant or refuse to sell or rent their property to someone because they are gay or trans. Councils should act to tackle the homophobic or transphobic abuse of a council tenant, just as they would act to tackle racist abuse.

Hotels A hotel or B&B cannot refuse a same-sex couple a double-room because they are gay.