Programmes cancellation policy | Scotland
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Programmes cancellation policy
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Programmes cancellation policy

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How to cancel

Programmes in England

Cancellations must be made in writing to Stonewall Empowerment Team, Stonewall Equality Ltd, 192 St John Street, London, EC1V 4JY or by email to empowerment@stonewall.org.uk

Programmes in Scotland and the North East

Cancellations must be made in writing to Stonewall Scotland, Mansfield Traquair Centre 15 Mansfield Place Edinburgh, EH3 6BB or by email to memberships@stonewallscotland.org.uk 

Programmes in Cymru

Cancellations must be made in writing to Stonewall Cymru, Transport House, 1 Cathedral Road, Cardiff, CF11 9SB or by email to Cymru@StonewallCymru.org.uk

Refunds 

Refunds are not available.

More than two weeks in advance

Cancellations made more than two weeks in advance of the programme will have the option to book onto another programme, or the option to reschedule for a later date, at no extra charge (subject to availability).

Less than two weeks in advance

Cancellations made less than two weeks in advance of the programme will be charged at 50% of the invoice total. Rescheduling at this point will be treated as a new booking and charged the total invoice amount.