Information for public service providers on how to engage lesbian, gay, bisexual and trans (transgender) people in your work
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What you can do

Engaging LGBT people in your work

The best organisations have realised that asking LGBT people what they require from their public bodies can help them improve their services. Enabling LGBT people to shape planning can help ensure that services are relevant and non-discriminatory.

Why does this matter?

The poster that read ‘Smoking makes you unattractive to the opposite sex’ may have had a broader impact, at no extra cost, if someone had asked a lesbian whether that message resonated with her. Gay men targeted with homophobic abuse and violence may have found it easier to tell the police, if police officers hadn’t kept asking whether they wanted to phone their wives

The Equality Act 2010 encourages public bodies to engage groups of people sharing protected characteristics and encourages those people to hold them to account about what they are doing to achieve equality. But some public bodies are concerned that involving local LGBT people may be difficult. That is why we have produced this short guide to involving LGBT people in your work.


The guide features insights from organisations that have already begun to engage with LGBT people in their work. It also includes the perspectives of LGBT people, drawn from a survey of over 150 people, about how public bodies can engage most effectively with them.

What's it got to do with me?