Your rights as a public services consumer | Scotland
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Your rights as a public services consumer

The Equality Act 2010 aims to ensure that providers of goods, facilities and services cannot discriminate on the grounds of sexual orientation or gender identity.

The regulations cover:

  • Education (schools)
  • Healthcare
  • Council services
  • Emergency services
  • Social services
  • Public transport

For example:

Education
Schools cannot refuse to take a pupil because they or their parents are LGBT. Schools cannot deny LGBT pupils opportunities and facilities that they would offer to other students, for example, the chance to be head girl or boy. There is no exemption for faith schools.

Healthcare
GPs cannot refuse a patient because they are LGBT, or refuse to offer them treatments that they would offer to other people.

Housing
Councils should act to tackle the homophobic, biphobic or transphobic abuse of a council tenant, just as they would act to tackle racist abuse.