Your rights as a public services consumer | Scotland
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Your rights as a public services consumer

The Equality Act 2010 aims to ensure that providers of goods, facilities and services cannot discriminate on the grounds of sexual orientation or gender identity.

What the regulations cover:

  • Education (schools)
  • Healthcare
  • Council services
  • Emergency services
  • Social services
  • Public transport

For example:

Education Schools cannot refuse to take a pupil because they or their parents are gay. Schools cannot deny gay pupils opportunities and facilities that they would offer to heterosexual students, for example, the chance to be head girl. There is no exemption for faith schools.

Healthcare GPs cannot refuse a patient because they are gay, or refuse to offer then treatments that they would offer to other people.

Housing Councils should act to tackle the homophobic abuse of a council tenant, just as they would act to tackle racist abuse.

For further information please contact Stonewall Cymru's Information Service on 08000 502020 or email