Delivering LGBT-inclusive face-to-face services
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Delivering LGBT-inclusive face-to-face services

Published in April 2018

A briefing on understanding and removing the barriers LGBT service users can face accessing face-to-face services.

LGBT people often face significant barriers when accessing face-to-face services. Understanding how to deliver inclusive face-to-face services is key to building trust between LGBT service users and your organisation.

This briefing is part of a series examining the barriers LGBT people face when accessing specific types of services and the actions you can take to remove these barriers:

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