Delivering LGBT-inclusive phone services
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Delivering LGBT-inclusive phone services

Published in April 2018

A briefing on understanding and removing the barriers LGBT service users can face accessing phone services.

LGBT people often face significant barriers when accessing phone services. Understanding how to deliver inclusive phone services is key to building trust between LGBT service users and your organisation.

This briefing is part of a series examining the barriers LGBT people face when accessing specific types of services and the actions you can take to remove these barriers:

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